Refund and Returns Policy

At ArcheryCrafts, we are committed to ensuring that our customers are fully satisfied with their purchases. We understand that sometimes a product may not meet your expectations or may require an exchange or refund. Our Refund and Returns Policy has been designed to provide a clear and fair process for handling returns and refunds, ensuring your experience with us remains positive, even in the event of a return.

Return Eligibility

Our refund and returns policy is valid for 28 days from the date of purchase. If 28 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To qualify for a return, the following conditions must be met:

Initial Contact
- Please initiate the return process by contacting us at archerycraftsuk@gmail.com within the 28-day window.
- Our support team will guide you through the steps necessary to return your item.
Condition of the Item
- The product must be unused, in its original condition, and free from signs of wear or alteration.
- Used equipment, such as bows, arrows, or quivers that show signs of shooting, damage, or modifications, will not be eligible for return.
Original Packaging
- Items must be returned in their original packaging, including all accessories, documentation, manuals, or protective cases.
- Missing or damaged packaging may result in a deduction from your refund amount.
Return Shipping Costs
- Customers are responsible for covering the cost of return shipping.
- Shipping costs are non-refundable. In the case of a refund, the return shipping cost will be deducted from the total reimbursement.
- Customers must use a reliable, trackable shipping method. ArcheryCrafts does not guarantee receipt of returned items without tracking.
Return Address
Please send your return to the following address:

ArcheryCrafts Ltd
9 Broom House, Reddington Drive,
Slough, SL3 7QY
United Kingdom

Refund Process

Once we receive your returned item, it will undergo an inspection to verify its condition.
You will receive an email notification confirming whether your refund request has been approved or rejected.

Approved Refunds

If approved, your refund will be processed, and a credit will be issued to your original payment method.
Processing times may vary depending on your payment provider.

Rejected Refunds

If your return does not meet the conditions outlined in our policy, your request will be rejected.
You may choose to have the product shipped back to you at your own expense.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please take the following steps:

Bank Account Check – Ensure the refund has not been posted without notification.
Credit Card Company – Contact your credit card company; refunds may take time to appear officially.
Bank Contact – Speak with your bank regarding processing delays.
PayPal Users – Contact PayPal directly for refund status updates.

If you have taken these steps and still have not received your refund, please contact us at archerycraftsuk@gmail.com.

Sale Items

Only regular-priced items are eligible for refunds.
Sale items, clearance products, or discounted goods are non-refundable unless they arrive defective or damaged.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange for the same item, contact us at archerycraftsuk@gmail.com.
Once confirmed, ship your item to our return address provided above.
Delivery times for exchanged products may vary based on your location.
For expensive equipment (e.g., bows, compound bow accessories), we recommend using a trackable service or purchasing shipping insurance.

Return Shipping Insurance

If you are returning an item of significant value, consider purchasing shipping insurance or using a trackable shipping service.
ArcheryCrafts does not guarantee receipt of returned items and cannot be held responsible for items lost or damaged in transit.

Contact Information

For any questions or concerns about our Refund and Returns Policy, please contact us at:

Email: archerycraftsuk@gmail.com

Our team is here to assist you and ensure that your shopping experience with ArcheryCrafts.com is smooth and worry-free.

Policy Updates

This Refund and Returns Policy is subject to change without notice. Please review the policy periodically for any updates that may affect your rights and responsibilities regarding returns and refunds.